5. The No-Data Alarm
The No-Data Alarm allows PollCat III to provide notification in the event of PBX failure or
disconnection. If PollCat III does not receive PBX data for a user-defined period of time, an
alarm will be generated, allowing you to investigate the problem as quickly as possible.
5.1. Timer Schedules
The No-Data Alarm features two separate timer schedules for both weekdays and weekends,
and can accept up to 20 user defined holidays. This allows PollCat III to differentiate between
times when low PBX activity is expected, and instances where a lack of PBX activity could
indicate a problem.
During any business day, there are periods of time when you can expect a lower level of PBX
activity. For example, the PBX may receive about one call every five minutes for the majority
of the day, and then drop to one call every 30 minutes during lunch hour. Likewise, on
holidays when customers are away from the office, the number of calls the PBX handles will
The No-Data Alarm includes two timer schedules to allow you to specify times when you
expect a lower level of PBX activity. The first timer schedule is used for the majority of the
work day, and the second timer schedule is used for periods of low PBX activity. In addition,
there are also two separate schedules for both weekdays and weekends.
If you normally expect to receive at least one call every five minutes from 8:00 am to 5:00 pm,
Timer One would be set for five minutes and Schedule One would be defined as 08:00 to 17:00.
In order to compensate for a drop in phone activity to one call every 30 minutes during lunch
hour, Timer Two would be set for 30 minutes and Schedule Two would be defined as 12:00 to
Note that Timer Two has priority over Timer One, and timer schedules are often defined to
overlap one another.
In order to prevent PollCat III from generating a No-Data Alarm on holidays, up to 20 user
defined holidays can be programmed. This allows you to suppress the No-Data Alarm on
holidays, or on any other day when you expect a low level of PBX activity.