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A.3.3. Exact Match with PBX Call Record Format
Both the Alarm Filter Format and the Alarm Clue definition must exactly match the data
storage format used by the PBX.
When your PBX stores data items such as the number dialed or time values, the punctuation
and exact characters used will differ from the formats shown in the examples.
Prior to defining the Alarm Filter Format and Alarm Clues, use Command ^B01 to carefully
examine a number of records. Check each data item to determine the exact format used by the
PBX. Later, when the Alarm Filter Format and Alarm Clues are defined, your definition must
reflect the format used by the PBX.
A.4. Programming Support
If you have difficulty defining formats or clues, you can call the service department at Western
Telematic, Inc. at (949) 586-9950 or 1 (800) 854-7226, between 8:00 am and 5:00 am, Pacific
Time. Any PollCat III unit configured to allow remote access can be contacted via modem and
programmed by WTI service personnel.
Before calling, make certain your PollCat III unit has been allowed to store a substantial
number of call records, representative of the type produced by the PBX. Please be prepared to
give the name and make of the unit, its serial number and a description of the clues you need to
define.
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PollCat III - Pollable Call Accounting Terminal, User's Guide Appendices
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