PollCat NetLink-VIP & PollCat NLJ-VIP - User’s Guide
• Cumulative Effect: Each time a Data Filter Clue is deﬁned, the
VIP will add the new parameter to the existing deﬁnition. When
multiple clues are deﬁned, an OR condition is created. If the call
record matches a deﬁned clue, the record is then stored or rejected as
indicated by the Data Filter Action.
• Searching for Operator Characters: When searching for a string
that contains a space or any character that is also an operator, a
backslash (\) must precede the space or operator. For example, to
search for "***Error***", match parameters would be deﬁned
as "\*\*\*Error\*\*\*". Likewise, to search for "hello
there", match parameters would be deﬁned as "hello\ there".
• Variable Case: When deﬁning and using variables, take care to use
the correct case. Real Time variables are always entered as lowercase
characters; regular variables are always entered as uppercase
Example 1: Multiple AND Conditions
This example shows a Data Filter that uses multiple AND conditions to
simultaneously monitor two different call characteristics. Assume the Data
Filter Format is deﬁned as shown in Figure 8.5.
|08:16|075|B.JOHNSON |OUT|17145551212 |00:55|00.00|
|08:18|067|R.JONES |OUT|19495557714 |05:36|00.75|
|08:20|092|J.SMITH |OUT|18007140000 |11:15|00.00|
Figure 8.5: Data Filter Example 1
A The ﬁeld that lists the time the call was received or placed.
B The ﬁeld that lists call duration.
Deﬁne a Data Filter that will only store records for calls received or placed
between 8:00 am (08:00) and 5:00 pm (17:00), and lasting longer than ﬁve
(5) minutes. The Data Filter Action would be set at "Store", and Match
Parameters would be deﬁned as:
A>08:00 Stores records for calls received or placed after 08:00.
& Logical AND
A<17:00 Stores records for calls received or placed before 17:00.
& Logical AND
B>05:00 Stores records for calls that last longer than ﬁve minutes.