PollCat NetLink II - User’s Guide
However, when the clue is deﬁned this way, headers and summaries with
alphabetic characters in the "B" ﬁeld would also appear in the count.
In order to exclude undesired records, assume you have determined that call
records always begin with the character "|" (vertical bar). In order to use
this knowledge in the clue deﬁnition, you would ﬁrst re-deﬁne the format
to include the variable "L" to represent the ﬁrst character in the record, and
then re-deﬁne match parameters as follows:
This deﬁnition would exclude headers and summaries by only counting
records that begin with the "|" (vertical bar) character.
D.1.2. Exact Match with PBX Call Record Format
Both the Alarm Filter Format and the Alarm Clue deﬁnition must exactly
match the data storage format used by the PBX.
When your PBX stores data items such as the number dialed or time values,
the punctuation and exact characters used will differ from the formats
shown in the examples.
Prior to deﬁning the Alarm Filter Format and Alarm Clues, it is
recommended to carefully examine a number of records. Check each data
item to determine the exact format used by the PBX. Later, when the Alarm
Filter Format and Alarm Clues are deﬁned, your deﬁnition must reﬂect the
format used by the PBX.
D.2. Programming Support
If you have difﬁculty deﬁning formats or clues, you can call the service
department at Western Telematic, Inc. at (949) 586-9950 or 1 (800)
854-7226, between 8:00 am and 5:00 am, Paciﬁc Time. Any NetLink II
unit conﬁgured to allow remote access can be contacted via modem and
programmed by WTI service personnel.
Before calling, make certain your NetLink II unit has been allowed to store
a substantial number of call records, representative of the type produced by
the PBX. Please be prepared to give a description of the clues you need to