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102
Technical Notes
Troubleshooting
Shooting Issues
Problem Cause/Solution A
Cannot switch to
shooting mode. Disconnect the HDMI cable or USB cable. 54
Cannot take
pictures or record
movies.
When the camera is in playback mode or when menus
are displayed, press the movie button or photo button to
return to the shooting screen.
The battery is exhausted.
2, 19, 59
7, 9, 94
Images are
blurred.
Try using Electronic VR when recording movies.
Use a tripod to stabilize the camera.
66
No sound when
the shutter is
released or
operations are
performed.
Off is selected for Sound settings in Camera settings in
the c (setup) menu. No sound is produced with some
shooting modes and settings, even when High, Normal, or
Low is selected.
73
Images appear
smeared.
The lens or underwater lens protector is dirty. Clean the lens
or underwater lens protector. 96
Colors are
unnatural. White balance or color is not adjusted properly. 69
Randomly spaced
bright pixels
(“noise”) appear in
image.
The subject is dark and the shutter speed is too slow, or ISO
sensitivity is too high. This is not a malfunction.
Images are too
dark
(underexposed).
Adjust exposure compensation. 70
Images are too
bright
(overexposed).
Adjust exposure compensation. 70
Saving images
takes time.
It may take more time to save images when using
continuous shooting mode.
A ring-shaped
belt or rainbow-
colored stripe
appears in the
monitor or
images.
When shooting with backlighting or when a very strong
light source (such as sunlight) is in the frame, a ring-shaped
belt or rainbow-colored stripe (ghosting) may occur.
Change the position of the light source, or frame the picture
so that the light source does not enter the frame, and try
again.
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