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12 Appendix A
Resetting to Factory Defaults
Open Mode
Use the Factory Data Reset feature (Settings > Backup & Reset > Factory Data Reset).
IMPORTANT: You cannot perform a local reset on a locked device. As a workaround, a
CCM administrator can use the Number of Failed Attempts Before Wipe option and
enter the wrong password until the device resets (see Android policy settings in the
CCM documentation).
Updating Firmware and Apps
IMPORTANT:
All preloaded/loaded Apps except Google Search, Google +, Play Music must be
updated through the Dell AppUpdater App.
A firmware update does not update your loaded apps (for example, a firmware
update does not update the Cloud Client Manager App).
For security, App updating is not available when Cloud Connect is configured for
Kiosk mode.
Updating Firmware
Use the following guidelines:
From the Home Screen: Go to System Settings > About Device > System Updates
and click OK to download the firmware. After the download is completed, click on
the firmware package to install it.
From LaunchPad Mode: Click on the Update icon and follow the wizard.
Updating Apps
Use the following guidelines:
Dell Apps (All preloaded/loaded Apps except Google Search, Google +, Play
Music): Use the Dell AppUpdater App to update all of your Dell Apps (click the Dell
AppUpdater icon on the All Apps screen and follow the wizard). TIP: You can add
the Dell AppUpdater App to your Home screen for easy access.
Google Apps (Google Search, Google +, Play Music and so on): Use the Shop icon
to update all of your Google Apps (click the Shop icon in the top right of the All
Apps screen and follow the wizard).
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