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Disc cannot be played.
hThe disc is dirty. (>5)
hThe disc is not finalized. (>7)
hDepending on the Ultra HD Blu-ray disc, it
may not be possible to perform playback
unless this unit is connected to the Internet.
Still pictures (JPEG) do not play back
hThe images that were edited on the PC, such
as Progressive JPEG, etc., may not be played
I can’t play back BD-Live.
hConfirm that this unit is connected to the
broadband Internet. (>16)
hConfirm the “BD-Live Internet Access”
hConfirm a USB device is connected to the
USB port. (>9)
I can’t connect to the network.
hConfirm the network connection and settings.
(>16, 17, 33)
hThere may be interference that prevents the
unit from detecting your home network. Place
the unit and the wireless router closer to each
other. This unit may be able to detect your
network name (>18, “SSID”).
hCheck the owner’s manuals for each device
and connect accordingly.
When using wireless LAN connection, video
from the Network Contents server* is not
played back or video frames are dropped
hHigher transfer rate router such as 802.11n
(2.4 GHz or 5 GHz) or 802.11ac wireless
router may solve the problem. If you use
802.11n (2.4 GHz or 5 GHz) or 802.11ac
wireless router, it is necessary to set the
encryption type to “AES”.
Simultaneous use with a microwave, cordless
telephone etc. at 2.4 GHz may result in
connection interruptions or other problems.
hOn the “Wireless Settings” screen (>33), the
continuous lighting of at least 4 “Reception”
indicators is the target for a stable connection.
If 3 or fewer indicators are lit or the
connection is being interrupted, change the
position or angle of your wireless router and
see if the connection state improves. If there
is no improvement, connect to a wired
network and perform the “Easy Network
Setting” (>17) again.
*DLNA compatible server, etc.
Cannot read. Please check the disc.
hYou inserted an incompatible disc.
Cannot play this file.
hYou tried to play a non-compatible video.
No disc inserted.
hThe disc may be upside down.
$ This operation is not available.
hSome operations are unsupported by the unit.
(For example, reverse slow motion, etc.)
IP address is not set.
hThe “IP Address” in “IP Address/DNS
Settings” is “---. ---. ---. ---”. Set the “IP
Address”, “Subnet Mask”, and “Default
Gateway”. (Select the automatic address
acquisition if necessary.)
The current wireless network security setting
is weak. It is recommended to change to a
stronger security setting.
hSet a stronger network security level referring
to the wireless router owner’s manuals.
Messages on the screen
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