2Chapter 1
About this Guide
This guide is intended for IT and Customer Service staff that troubleshoot and manage
Wyse thin clients, mobile clients, and appliances. It provides the necessary information for
using the Wyse USB Firmware Tool to quickly and easily image devices.
Finding the Information You Need in this Guide
You can use either the Search window or Find toolbar to locate a word, series of words, or
partial word in an active PDF document. For detailed information on using these features,
refer to the Help in your PDF reader.
Wyse Technical Support
To access Wyse technical resources, visit http://www.wyse.com/support. If you still have
questions, you can submit your questions using the Wyse Self-Service Center at
http://support.wyse.com/selfservice.html or call Customer Support at 1-800-800-WYSE
(toll free in U.S. and Canada). Hours of operation are from 6:00 A.M. to 5:00 P.M. Pacific
Time, Monday through Friday.
To access international support, visit http://www.wyse.com/global.
Related Documentation and Services
Fact Sheets containing the features of hardware products are available on the Wyse Web
site. Go to http://www.wyse.com/products/hardware, click the link for your hardware
product, and then click the link for the Fact Sheet.
Administrator and other documentation for your thin client model are available at:
Wyse Cloud Software is available on the Wyse Web site at:
Wyse Online Community
Wyse maintains an online community where users of our products can seek and exchange
information on user forums. Visit the Wyse Online Community forums at:
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