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There are no user serviceable parts inside t he fireplace. If the unit appears to
malfunction, t urn the unit off and unplug t he unit from the wall immediat ely.
Please contact the store that this was purchase from with the original purchase
receipt or call 1 (800) 477-2222 for service related questions or concerns.
Alteration of t he fireplace will void its warranty and may cause the fireplace to
malfunction resulting in electrical shock, fire, deat h or serious bodily injury or
property damage.
Please refer to the included warranty card. Be sure to keep this manual and
warranty card for possible fut ure reference.
Manufactured by Zhongshan Paite Electric Appliance Co. LTD for Ashley
Furniture Industries, Inc.
TROUBLE SHOOTING GUIDE
Warranty & Return Policie s
MODEL#: EF16-23 Page 15 of 15
PROBLEM SOLUTION
1: No power or function
1.1: Check that unit is plugged into a standard
120V outlet.
1.2: Press power button on the control panel
2: Have flame effect, but fireplace
does not blow warm air
2.1: Confirm temperature sett ing exceeds
room temperature.
2.2: Try to turn on/off fireplace butt on several
times to make sure it 's in the ON position.
3: Fireplace does not work, but Power
and Fireplace sw it ches are in the ON
posit ion and thermostat is set on 99
3.1: Turn all switches to the OFF position
and unplug the unit from the wall outlet for
5-10 minutes. After 5-10 minutes plug the
unit back into wall outlet, and operate as
normal.
4: The display unit on the control
panel shows and the function
indicator is quick flashing indicating it
is in alarm mode.
4.1: Unplug the unit from the wall outlet for
5-10 minutes. After 5-10 minutes plug the
unit back into wall outlet, and operate as
normal.
5: Only the flame icon is present and
does not display the flame levels
(ie.L1,L2) when the flame button is
pressed.
5.1: Press and hold the flame but ton for 5
seconds. Once the unit beeps the flame
levels should appear.
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