U S E R GU I D E
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If you were unable to send the files for any reason, the data files can be stored on your computer and later sent from My
Kaspersky portal.
To save data files to disk:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. In the window that opens, click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the Send report to Technical Support link to open the Send report window.
5. Select the types of data to save to disk:
Operating system information. Select this check box to save information about the operating system
of your computer to disk.
Data received for analysis. Select this check box to save application trace files to disk. Click the
<number of files>, <data volume> link to open the Data received for analysis window. Select check
boxes opposite the trace files that you want to save.
6. Click the Save report link to open the window for saving an archive with data files.
7. Specify the archive name and confirm saving.
The created archive can be sent to Technical Support from My Kaspersky portal.
CONTENTS AND STORAGE OF TRACE FILES
Trace files are stored on the computer openly for seven days after the writing of trace files is disabled. Trace files are
deleted permanently after seven days.
Trace files are stored in the ProgramData\Kaspersky Lab folder.
The format of trace file names is as follows: KAV<version number_dateXX.XX_timeXX.XX_pidXXX.><trace
file type>.log.
Trace files can contain confidential data. You can view the contents of a trace file by opening it in a text editor
(such as Notepad).
RUNNING AVZ SCRIPTS
You are advised not to change the text of an AVZ script received from Kaspersky Lab experts. If problems occur during
script execution, please contact Technical Support.
To run an AVZ script:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. In the window that opens, click the Support Tools link.
The Support Tools window opens.
4. In the window that opens, click the Run script link to open the Script execution window.
5. Copy the text from the script sent by Technical Support specialists, paste it in the entry field in the window
that opens, and click the Run button.
The script runs.
If the script is successfully executed, the Wizard closes automatically. If an error occurs during script execution,
the Wizard displays a corresponding message.
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