C O N T A C T I N G TE C H N I C A L SU P P O R T
107
You are advised to perform the preceding actions only under the guidance of a Technical Support specialist after
receiving instructions to do so. Changing application settings by yourself in ways not described in the Administrator's
Guide or recommended by Technical Support specialists can cause slowdowns and crashes of the operating system,
reduce the protection level of your computer, and damage the availability and integrity of the processed information.
IN THIS SECTION
Creating a system state report ...................................................................................................................................... 107
Sending data files .......................................................................................................................................................... 107
Contents and storage of trace files ................................................................................................................................ 108
Running AVZ scripts ..................................................................................................................................................... 108
CREATING A SYSTEM STATE REPORT
To create a system state report:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. In the window that opens, click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the How to create an operating system state report link to open a Knowledge
Base article on how to create an operating system state report.
5. Follow the instructions in the Knowledge Base article.
SENDING DATA FILES
After you have created the trace files and the system state report, you need to send them to Kaspersky Lab Technical
Support specialists.
You will need a request number to upload files to the Technical Support server (see the section "Getting technical
support on My Kaspersky portal" on page 105). This number is available on My Kaspersky portal when you have an
active request.
To upload the data files to the Technical Support server:
1. Open the main application window.
2. Click the button in the lower part of the window.
The Support window opens.
3. Click the Support Tools link to open the Support Tools window.
4. In the window that opens, click the Send report to Technical Support link to open the Send report window.
5. Select the check boxes next to the data that you want to send to Technical Support.
6. Enter the number assigned to your request by Technical Support.
7. Click the Send report button.
The selected data files are packed and sent to the Technical Support server.
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