105
CONTACTING TECHNICAL SUPPORT
This section describes the ways to get technical support and the terms on which it is available.
IN THIS SECTION
How to get technical support ......................................................................................................................................... 105
Technical support by phone .......................................................................................................................................... 105
Getting technical support on My Kaspersky portal ........................................................................................................ 105
Collecting information for Technical Support ................................................................................................................. 106
HOW TO GET TECHNICAL SUPPORT
If you do not find a solution to your problem in the application documentation or in one of the sources of information
about the application, we recommend that you contact Kaspersky Lab Technical Support. Technical Support specialists
will answer any of your questions about installing and using the application.
Before contacting Technical Support, please read the support rules (http://support.kaspersky.com/support/rules).
You can contact Technical Support in one of the following ways:
By telephone. This method allows you to consult with specialists from our Russian-language or international
Technical Support.
Send request from My Kaspersky portal. This method allows you to contact our specialists using the query form.
Technical support is available only to users who have purchased a license for use of the application. No technical
support is provided to users of trial versions.
TECHNICAL SUPPORT BY PHONE
You can call Kaspersky Lab Technical Support specialists from most regions. You can find information about how to
obtain technical support in your region and contact information for Technical Support on the Kaspersky Lab Technical
Support website (http://support.kaspersky.com/b2c#region2).
Before contacting Technical Support, please read the support rules (http://support.kaspersky.com/support/rules). These
rules contain information about the phone hours of Kaspersky Lab Technical Support and the requirements for receiving
help from Kaspersky Lab Technical Support specialists.
GETTING TECHNICAL SUPPORT ON MY KASPERSKY
PORTAL
My Kaspersky (https://my.kaspersky.com) is a one-stop online resource for managing the protection of your devices and
activation codes for Kaspersky Lab applications and for requesting technical support.
To access My Kaspersky portal, you have to register. To do so, enter your email address and create a password.
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