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17
Toubleshouting
Problem Possible Cause Prevention/Cure
Burner will not light using igniter
Gas cylinder valve is closed Make sure regulator is securely attached to the Gas cylinder per “Installing Gas
Cylinder,” then turn gas cylinder valve to “OPEN”
Gas cylinder is low or empty Exchange, refill or replace gas cylinder
LP gas
1. Turn Gas cylinder valve to “CLOSED”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Wires or electrode covered with cooking residue Clean wire and/or electrode with rubbing alcohol
Electrode and burners are wet Wipe dry with cloth
Electrode cracked/broken - sparks at crack Replacement part(s) may be needed
Wire loose or disconnected Reconnect wire or replacement part(s) may be needed
Wire is shorting (sparking) between igniter and electrode Replacement part(s) may be needed
Bad igniter Replacement part(s) may be needed
Burner will not light with match
No gas flow
Check if gas cylinder is empty
A. If empty, exchange, refill or replace gas cylinder
B. If gas cylinder is not empty, refer to “Sudden drop in gas flow or reduced
flame height” (see below)
Gas cylinder is low or empty Exchange, refill or replace Gas cylinder
LP gas
1. Turn gas cylinder valve to “OFF”
2. Wait 5 minutes for gas to clear
3. Follow “Checking for Leaks” section
Coupling nut and regulator not fully connected Turn the coupling nut about one-half to three-quarters additional turn until solid
stop. Tighten by hand only - do NOT use tools.
Obstruction of gas flow 1. Clear burner/venturi tube
2. Check for bent or kinked hose
Disengagement of burner to valve Reengage burner and valve
Spider webs or insect nest in venturi Clean burner/venturi tube
Burner ports clogged or blocked Clean burner ports
Sudden drop in gas flow or reduced flame height
Out of gas Exchange, refill or replace gas cylinder
Overfilling prevention device may have been activated
1. Turn control knobs to (OFF)
2. Wait 30 seconds and light grill
3. If flames are still too low, reset the overfilling prevention device:
a. Turn control knob(s) (OFF)
b. Turn Gas cylinder valve to “CLOSED”
c. Disconnect regulator
d. Turn control knobs to (HIGH)
e. Wait 1 minute
f. Turn control knobs to (OFF)
g. Reconnect regulator and leak check connections, being careful not to
fully open valve
h. Light grill per “Lighting” section
Irregular flame pattern, flame does not run the
full length of burner Burner ports are clogged or blocked Clean burner ports
Flame is yellow or orange
New burner may have residual manufacturing oils Burn grill for 15 minutes on (HIGH) with the lid closed
Spider webs or insect nest in venturi Clean venturi
Food residue, grease, etc. on burners Clean burner
Poor alignment of valve to burner/venturi tube Ensure burner/venturi tube is properly engaged with valve
Flame goes out
High or gusting winds Do not use grill in high winds
Low on LP gas Exchange, refill or replace gas cylinder
Overfilling prevention device may have been activated Refer to “Sudden drop in gas flow or reduced flame height” (see above)
Flare-up
Grease buildup Remove and clean all grill parts per “Cleaning and Care” section
Excess fat in meat Trim fat from meat before grilling
Excessive cooking temperature Adjust to lower cooking temperature
Persistent grease fire Grease trapped by food buildup around burner system
1. Turn control knobs to (OFF)
2. Turn gas cylinder valve to “OFF”
3. Leave lid in closed position and let fire burn out
4. After grill cools, remove and clean all parts per “Cleaning and Care” section
Flashback (fire in burner tube(s)) Burner and/or burner/venturi tube are blocked Clean burners and/or burner/venturi tube
Inside of lid is peeling (like paint peeling) Baked on grease buildup has turned to carbon and is
flaking off. Clean all grill parts per “Cleaning and Care” section.
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