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Troubleshooting
Problem Possible Cause Prevention/Cure
Burner will not light using ignitor
(if included)
,0 GAS TANK IS LOW OR EMPTY Replace LP gas tank
LP gas leak &OLLOW h#HECKING FOR ,EAKSv INSTRUCTIONS IN THE OWNERS MANUAL
7IRES OR ELECTRODE COVERED WITH COOKING RESIDUE #LEAN WIRE ANDOR ELECTRODE WITH RUBBING ALCOHOL
%LECTRODE AND BURNERS ARE WET 7IPE DRY WITH CLOTH
%LECTRODE CRACKED OR BROKEN  SPARKS AT CRACK 2EPLACE ELECTRODE PLEASE CALL OUR #USTOMER #ARE AT 
Wire loose or disconnected 2ECONNECT WIRE OR REPLACE ELECTRODEWIRE ASSEMBLY PLEASE CALL OUR #USTOMER
#ARE AT 
7IRE IS SHORTING SPARKING BETWEEN IGNITOR AND ELECTRODE 2EPLACE IGNITOR WIREELECTRODE ASSEMBLY PLEASE CALL OUR #USTOMER #ARE AT

Bad ignitor 2EPLACE IGNITOR PLEASE CALL OUR #USTOMER #ARE AT 
Burner will not light with match
.O GAS FLOW
Check if LP gas tank is empty
! )F EMPTY REPLACE
" )F ,0 GAS TANK IS NOT EMPTY REFER TO h3UDDEN DROP IN GAS mOW OR REDUCED
mAME HEIGHTv
,0 GAS TANK IS LOW OR EMPTY Replace LP gas tank
LP gas leak &OLLOW h#HECKING FOR ,EAKSv INSTRUCTIONS IN THE OWNERS MANUAL
Coupling nut and regulator not fully connected 4URNING THE COUPLING NUT ABOUT ONEHALF TO THREE QUARTERS ADDITIONAL TURN UNTIL
SOLID STOP Tighten by hand only-do not use tools
/BSTRUCTION OF GAS FLOW Clear burner tubes PER CLEANING INSTRUCTION ON WWWBLUERHINOCOM
3PIDER WEBS OR INSECT NEST IN VENTURI #LEAN VENTURI AND BURNER TUBE PER CLEANING INSTRUCTION ON WWWBLUERHINOCOM
Burner ports clogged or blocked Clean burner ports PER CLEANING INSTRUCTION ON WWWBLUERHINOCOM
Sudden drop in gas flow or reduced flame height
/UT OF GAS Replace LP gas tank
%XCESS FLOW VALVE TRIPPED SAFETY DEVICE MAY HAVE BEEN
ACTIVATED
 4URN REGULATORCONTROL KNOB TO h/&& v
 7AIT  SECONDS AND LIGHT GRILL
 )F mAMES ARE STILL TOO LOW RESET THE EXCESSIVE mOW SAFETY DEVICE
A 4URN REGULATORCONTROL KNOB h/&& v
B 2EMOVE ,0 GAS TANK
C 7AIT MINUTE
D !TTACH ,0 GAS TANK
E 0ERFORM A LEAK CHECK PER h#HECKING FOR ,EAKSv INSTRUCTIONS IN THE OWNERS
manual
F ,IGHT GRILL PER h,IGHTING )NSTRUCTIONSv INSTRUCTIONS IN THE OWNERS MANUAL
Irregular flame pattern, flame does not run the
full length of burner Burner ports are clogged or blocked Clean burner ports PER CLEANING INSTRUCTION ON WWWBLUERHINOCOM
Flame is yellow or orange
.EW BURNER MAY HAVE RESIDUAL MANUFACTURING OILS "URN GRILL FOR  MINUTES ON ()'( WITH THE LID CLOSED
3PIDER WEBS OR INSECT NEST IN VENTURI #LEAN VENTURI PER CLEANING INSTRUCTION ON WWWBLUERHINOCOM
&OOD RESIDUE GREASE ETC Clean burner PER CLEANING INSTRUCTION ON WWWBLUERHINOCOM
0OOR ALIGNMENT OF VALVE TO BURNER VENTURI !SSURE BURNER VENTURI IS PROPERLY ENGAGED WITH VALVE
Flame blow out
(IGH OR GUSTING WINDS $O NOT USE GRILL IN HIGH WINDS
,OW ON ,0 GAS Replace LP gas tank
%XCESS FLOW VALVE TRIPPED SAFETY DEVICE MAY HAVE BEEN
ACTIVATED
2EFER TO h3UDDEN DROP IN GAS FLOW OR REDUCED FLAME HEIGHTv
Flare-up
Grease buildup 2EMOVE AND CLEAN ALL GRILL PARTS PER h#LEANING AND #AREv INSTRUCTIONS IN THE
OWNERS MANUAL
%XCESS FAT IN MEAT Trim fat from meat before grilling
%XCESSIVE COOKING TEMPERATURE !DJUST LOWER COOKING TEMPERATURE
Persistent grease fire Grease trapped by food buildup around burner system
 4URN CONTROL KNOB TO h/&& v
 ,EAVE LID IN CLOSED POSITION AND LET lRE BURN OUT
 !FTER GRILL COOLS REMOVE AND CLEAN ALL PARTS PER h#LEANING AND #AREv
INSTRUCTIONS IN THE OWNERS MANUAL
Flashback (fire in burner tube(s)) Burner and/or burner tubes are blocked Clean burner and/or burner tube PER CLEANING INSTRUCTION ON WWWBLUERHINO
com
Inside of lid is peeling (like paint peeling)
The lid is stainless steel, not painted Baked on grease buildup has turned to carbon and is flaking off, clean
THOROUGHLY PER h#LEANING AND #AREv INSTRUCTIONS IN THE OWNERS MANUAL
The lid is coated/painted
This can be from baked on grease buildup, that has turned into carbon and is
FLAKING OFF
#LEAN THOROUGHLY PER h#LEANING AND #AREv INSTRUCTIONS IN THE OWNERS MANUAL
After cleaning, if you can see steel, please call out Customer Care at

For more assistance please visit us online at www.bluerhino.com or call 1.800.762.1142.
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