8
TROUBLESHOOTING
Many common ice cream maker problems are easily resolved. Try the troubleshooting
suggestions below to see if the problems can be resolved before having to contact the service
department.
Problem
Possible Cause
Solution
Ice cream maker
churn motor not
working
Churn motor not fully inserted
Freezing bowl not in place
Handle of the freezing bowl is not
placed properly
Make sure that the churn motor is completely
inserted into the churn motor plug. It is common
that if the churn motor is just sitting on the plug
but not completely inserted
Insert the freezing bowl properly inside the unit
Make sure that the handle of the freezing bowl
is placed next to the groove in the plastic seal
Ice Cream maker
does not freeze
Rooms ambient temperature is too
high
Ice cream mixture temperature is too
warm
The volume of the mixture is more than
required measurement
Too much mixture was put in freezer
bowl.
Choose a well-ventilated area with temperatures
above 60°F (16°C) and below 90°F (32°C)
Use refrigerated mixture and fill it up to the 'H"
line in the freezing bowl and run it for 50 - 60
minutes
Ice Cream maker
makes loud
noises or grinding
noise
Churn motor is not completely inserted
to the plug on the main body of the ice
cream maker
Make sure that the churn motor is completely
inserted into the churn motor plug. It is common
that if the churn motor is just sitting on the plug
but not completely inserted
Ice cream is not
firm enough
Ingredients are warm or at room
temperature before it was processed
The ice cream maker lid was opened
and closed too many times during the
freezing process.
The freezing bowl has a thick coating
of ice on the walls.
Use refrigerated mixture and fill the bowl to 3/4
full and run it for 50 - 60 minutes
Refrain from opening the lid many times
After washing the bowl, dry completely prior to
placing back in ice cream maker.
Ice cream maker
stops churning
before ice cream
is ready
Too much mix-in ingredients are added
causing the paddle to jam
Mix-in ingredients, such as chocolate
chips or chopped nuts, added too soon
Wait until ice cream mixture is thicken or frozen
before adding ingredients
Ice cream too icy
Low-fat ice cream is being made
Too much water in the mixture
Sugar in the mixture is not dissolved
Use whole milk or buttermilk instead of nonfat
milk
Use sugar instead of using syrup
Make sure sugar is well-dissolved
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